Best AI Chatbot for E-commerce Platforms

Did you know that over 285 billion people do their shopping online these days? That’s a massive number, right? But with great opportunities come great challenges. 

E-commerce stores need to keep up with customer support, deal with problems like abandoned carts, and improve the overall customer experience.

That’s where AI chatbots for e-commerce come in. They provide instant support to customers, answer their questions, and even automate the sales process. 

In this piece of knowledge, we’ll explore how chatbots actually work and how you can use them for your shop. We’ll also discuss some of the best AI chatbots for e-commerce websites.

What is an AI Chatbot – Just to Clear Your Thoughts?

Customer support AI chatbot platforms for e-commerce are super smart chatbots that can make conversations like humans in a natural tone. They’re not like regular chatbots because they use big language models instead of pre-written replies to come up with answers to what you say or type.

The 3 Main Chatbot Benefits

Customer service AI chatbot for e-commerce is the new – competitive Advantage. In 2018, Facebook IQ reported that 67% of millennials wanted to use chatbots to buy products and services from brands. This supports the prediction that most business-to-consumer communications will be chat-based in the 2020s.   

They are essential components of customer service operations and provide significant benefits to organizations. 

1. Lower costs, higher productivity

Looking up stuff every day takes up a lot of time, and it costs companies productivity. Chatting with a chatbot can save time and get you the answers about what you need in no time. 

2. Available 24/7

Chatbots are powered by AI and can handle requests 24/7. This means they don’t need human help and are available in many languages with natural tones.

3. Better the user experience

Users often need help with stuff on online shopping sites, and the chatbot always has an answer. It could be a specific answer or a user’s guide, but it always helps the customer find what they need. Chatbots are super reliable and really helpful for users.

Types of Chatbots in E-commerce

AI Chatbots for e-commerce come in all sorts of variations, each with its own level of smarts and way of understanding regular human language. Companies need to get a handle on these variations in order to pick the right chatbot for their needs. Let’s dig into these different types of chatbots.

1- Rule-based Chatbots

These are the most basic customer support AI chatbot platform for e-commerce solutions. The system developers set up the responses to user questions beforehand. The responses can include fixed information, like store hours or return policies. They’re easy to set up and adjust, but they’re not great at understanding the context and intention of the user. 

For instance, a simple rule-based chatbot can provide a dependable assistant on a product website who prepares answers to the most common questions.

2- AI Chatbots

The special thing about these tools is that they use fancy stuff like machine learning and natural language processing (NLP/NLU). Thanks to these, AI chatbots can do more than just answer questions – they can understand what you’re actually asking and give you personalized help.

AI chatbots can pick up on not only the question you’re asking but also the context – like where you are, what day it is, or something you mentioned before. This lets them give you accurate and helpful answers. 

3- Task-oriented and predictive chatbots

Another criterion for division is the way a particular system works and is used. Here, we can distinguish;

• Task-oriented chatbots focus on a single function, such as providing information or performing simple transactions. For example, the voice assistant Alexa has skill bots that allow people to order food.
• Predictive chatbots are more advanced solutions based on data analysis from CRM systems and user profiles. They not only respond to inquiries but also anticipate customer needs and initiate their own actions, such as product recommendations.

Note: If you are looking for the best AI chatbot for your business, you may opt for an AI chatbot development company. 

Best AI Chatbot for E-commerce Platforms

So, without wasting time -let’s step into the Best AI Chatbot for E-commerce. Here we go! 

1. Oracle Digital Assistant

Oracle’s assistant helps businesses make chatbots for both cloud and on-premises applications. These chatbots can work on the web, mobile, and messaging platforms. 

The assistant is connected to different applications, helping companies streamline their financial and operational processes. 

This integration allows users to easily move between multiple applications. What’s more, the assistant has special bots that make it easier to access data, submit requests, and get approvals.

 Some of the main advantages of Oracle DA.

• Team collaboration – You can use it on any device and on popular messaging platforms like Facebook Messenger, Microsoft Teams, and Slack Teams. Oracle DA can access data and insights from the conversations and take relevant actions.
• AI-supported voice commands – Oracle DA can figure out what you’re asking for using natural language processing (NLP) and AI, and it can give suggestions to the team. Plus, it understands industry-specific terms.
• Automate manual tasks – As a cool AI assistant, it’s great for finance or sales teams because it saves them time and prevents mistakes when going through data. This means your sales teams can focus on other important stuff.

Optimized collaboration with real-time intelligence – The assistant allows Supply Chain Management and manufacturing teams to send real-time status updates to employees and customers while also facilitating collaboration.

2. Chatfuel

Check out this one of the best AI chatbot for e-commerce used by Adidas, Lego, and T-Mobile. It’s perfect for eCommerce and super easy to use with no coding required. 

The best part? You can create your own rules, and the bot will send predefined answers to help with customer service. The AI chatbot for e-commerce or as an event assistant. 

Plus, it collects customer contact info so you can reach out to them later. It’s awesome for Facebook Messenger too. 

Just a heads-up to keep in mind –  This ai chatbot for e-commerce is designed to make things smoother for users and boost sales. 

It’s done wonders for HelloFresh, increasing total conversions by 47% and cutting down customer wait time by 76%. 

Chat Fuel’s analytics help you monitor the bot’s performance and provide customers with round-the-clock support, saving on resources with a customer service AI chatbot for e-commerce.

3. Hybrid.chat

This messaging platform is a customer service AI chatbot for e-commerce that uses AI to keep your business always available. It allows real people to take over the chat to make the user experience better and never miss a potential customer. 

The platform comes with ready-made bots for online stores and also lets you make your own automated conversations using simple spreadsheets. 

This helps you save money and time when running your online store with an automated chat feature.

Here are the other dependable benefits of opting for Hybri.chat:

• Chatbots use AI to answer questions automatically by using a knowledge base.
• User responses are tested using A/B testing to improve the user experience.
• Chat flow can be changed by adding buttons to steer it in a different direction.
• Images, GIFs, and emojis are used to make the chat more engaging and to connect with customers in a better way.
• It’s easy to add chatbots to websites and sync them with email lists and Facebook.

Ai Chatbots for E-commerce can work with over 1000 different software applications. Hybrid. chat is known for being a great mix of human touch and Artificial Intelligence.

4. Amelia

The IPsoft-designed chatbot is called Amelia, and it’s designed to be a really human-like AI with conversational and cognitive learning abilities. Essentially, it’s like having a digital employee with a realistic interactive avatar that can pick up on patterns and emotional responses. 

Aside from answering simple questions, Amelia can handle more complex tasks like dealing with eCommerce legal documents and other complicated business processes.

Amelia can have a really smooth conversation, whether it’s through voice or text, and she can handle interruptions and pauses plus use the right words from what she’s learned from human interactions to make the conversation feel more natural.

 This also helps to save resources at the customer contact center by identifying patterns and delivering a more human-like interaction.

For example, she detects customers and asks them how they are feeling and then changes what she says to cheer them up and make sure everyone has a great time. 

• Data analytics—It can analyze all the chat data and combine it with the company’s main systems to make quick decisions and achieve better results.

• Clever Workflow – This can get you in-depth conversations with customers and also engage in casual conversations with colleagues. It’s simple to connect it to SAP and Oracle to obtain results from beginning to end and streamline backend processes.
• Experience Management- It uses its smart systems to find the right answer and smoothly transfer the chat to a human co-worker when needed, providing all the necessary information to continue the conversation without repetition.
• Watched Learning—It constantly improves and upgrades its knowledge by observing and learning from how people use it and incorporating new learning tools from extensive documents into its intelligent system.

All these features actually help businesses and public services in IT, health insurance, finance, telecom, games, hotels, medical stuff, and more.

5. Botsociety

This ai chatbot for e-commerce stands at the 5th in our list. Botsociety is a product of a Californian company that created an eCommerce chatbot with a user-friendly design. The chatbot works great with WhatsApp, Facebook Messenger, Alexa Skill, websites, and mobile applications.

You can easily share it and use it on different platforms, and both internal and external stakeholders can access the bot’s code. 

The customer support AI chatbot platform for e-commerce also allows for code customization and has cool features like a voice assistant, audio-visual resources within conversations, and API integration. 

It’s a really handy tool for the design team to prototype and test different conversation scenarios before launching.

These are the top features that make it stand out the customer service AI chatbots for e-commerce;

• Make interactive prototypes 
• Design for any interface 
• One-click preview 
• Export to Rasa, Azura, Dialogflow, and more 
• Download video and PDF 
• Integrate using our API 

However, society is the go-to platform for customer service AI Chatbot, and it’s used by big players like AirFrance and Accenture.

6. Manychat

ManyChat is an ai chatbot for e-commerce that connects Facebook Messenger and SMS to offer a quick, simple, and personalized experience with interactive content to customers. 

It works smoothly with ConvertKit, Hubspot, Google Sheets, MailChimp, and other tools. ManyChat creates bots for marketing and sales to help businesses increase their ROI and revenue.

Over 1.3 billion Messenger users across the world can interact with ManyChat, and more than 1 billion businesses trust it for monthly B2C conversations. 

Its visual drag-and-drop bot builder allows you to customize templates for your specific business, even if you’re new to bots. 

There are two interfaces, The Basic Builder and The Flow Builder.

• Basic Builder helps keep your chatbot content organized, displaying messages in order for each flow.
• Flow Builder provides a visual way to edit your chatbot. It allows you to drag and drop elements and connect messages to create a structured overview of its content. 

Manychat helps you expand your Messenger audience using various tools, and you can send content to all your subscribers once they sign up.

If users have delays or take certain actions on platforms like RSS, Twitter, YouTube, and Facebook, you can automatically send them marketing messages.

The platform has an organized and adaptable interface, plenty of chatbot elements, numerous integrations, and tons of opportunities for your chatbot to grow.

7. Botsify

Have you been looking for a top-tier, best AI chatbot for e-commerce set up quickly? Botsify might be the one for you. 

This AI chatbot is easy to use and doesn’t require any programming or coding knowledge. It can also be easily integrated and embedded with websites.

This chatbot service is powered by artificial intelligence and can work on websites, Facebook pages, apps, or SMS. It can personalize tasks, automate customer support, and improve user experience and sales.

It can create multiple chatbots at once and use them for different tasks. It means that you can effectively handle more than one task at once. It can also be taught to handle advanced requests, answer them, or notice when the help of a live agent is required.

The platform collects all the info from your users and converts it into chat conversations. It provides plugins for linking your platform to the chatbot through JSON API or RSS Feed. 

This customer support AI chatbot platform for e-commerce is used by many well-known companies, such as clients are Apple, Unicef, and Shazam.

Digital Gravity – Artificial Intelligence Development company in Dubai

Digital Gravity is based in Dubai and is a leading company in artificial intelligence AI development. Our goal is to assist businesses with advanced professional equipment to help them thrive by specializing in innovative AI solutions.

– AI Chatbot Development

At Digital Gravity, we’re experts in building ai chatbot for e-commerce. Our chatbots are smart and can have great conversations. They help businesses connect with customers better and make things run smoother. Our goal is to make sure customers have a great experience.

– Powered Enterprise Search Development

At Gravity, we’ve also got you covered with our top-tier enterprise search development and enterprise AI chatbot solution for e-commerce. Our services provide advanced search capabilities to help businesses find information quickly and effectively. 

Our customized AI enterprise search solutions ensure that each client can quickly access important data and insights that are tailored to their specific needs.

Transform Your Business with Digital Gravity 

Using the latest technology, Digital Gravity helps businesses grow and improve operations with tailored AI chatbots for e-commerce websites. Give a handshake and join us to 2X your business with top-notch AI innovations.

FAQs

1- What are the 4 types of chatbots?

There are different types of AI chatbots for e-commerce, such as rule-based, AI-powered, hybrid, predictive AI, conversational AI, and voice bots. Each type serves specific purposes based on what the user needs and the complexity of the application.

2- Can chatbots be used for e-commerce?

An e-commerce AI chatbot is a computer program that uses artificial intelligence to act like a human assistant. It helps shoppers when they shop online. A chatbot can quickly answer customers’ questions, improving their experience and increasing sales.

3- What is the best retail chatbot?

The best AI chatbot for e-commerce is a specially designed software program that works on human conversation model; while interacting with potential and existing customers. To get the best Retail chatbot, you may go for a tailor-made ai chatbot for e-commerce website option, aiming to meet your requirements. 

4- What is the use of chatbots in retail?

Retail AI chatbots are super helpful virtual assistants that offer customer service with AI chatbots for e-commerce. They can answer questions, make recommendations, look for products, and even suggest other things you might like. Basically, their job is to make your shopping experience more fun by chatting with you.